Emergency contacts

Loss of electrical power

Call 105. This number will connect you to the network operator for power in your region. You can find out more about 105 here.

See the SP Energy Network page ‘What to do in a power cut’ for more advice on how to prepare for and what to do during a power cut

Interruption to the water supply

Use the Scottish Water location search tool to check for supply issues in your area.  You can contact Scottish Water on 0800 0778 778.

It's always a good idea to make sure you have an emergency water supply already. Think about filling some large plastic bottles with water in preparation.

Issues with gas supply

If you can smell gas, please call the national gas emergency number on 0800 111 999.

For all other enquiries, please call Scottish Gas Networks (SGN) on 0800 912 1700.

Protecting your pipes

Follow Scottish Water’s winter code to protect your pipes.

Scottish Fire & Rescue Service 

firescotland.gov.uk

Heating your home

The Met Office has advice on how to keep your home warm.

Help with heating costs

Greener Kirkcaldy is a charity that can offer advice on saving energy and keeping warm in your home. You can even book a home visit to find out how best to save energy costs and have a review.

Winter fuel payments

The Winter Fuel Payment is a UK-wide benefit that helps people born on or before 5 July 1952 to pay their heating bills. However, in Scotland, the benefit is also being extended to cover families with severely disabled childrenRead more about Winter fuel payments

Cold weather payments

The Cold Weather Payment is paid to individuals on low incomes and in receipt of certain benefits to help with heating costs when the temperature is recorded as, or forecast to be, colder than zero degrees Celsius across seven consecutive days. Read more about Cold weather payments

Home emergency kit

A home emergency kit is one of the best ways to deal with the unexpected.

We recommend that all households build a small emergency kit and keep it in a safe place. This will help prepare you for a wide range of emergency situations, and minimise the stress or expense that unexpected events can bring.

Make sure that you include a copy of your household emergency plan. Ready Scotland has a plan template that you can download to your device or print out and keep in a safe place. It also includes an emergency kit checklist.

Download Ready Scotland's household emergency plan 

More at Ready Scot

Travel emergency kit

This winter, make sure you know how to stay safe if you need to travel.
Keep an emergency kit in your car filled with items such as:

• Battery jump leads
• A blanket
• A first aid kit

Find out what else to include at ready.scot/prepare/emergency-kit

Sign up for flood alerts

If you live in an area that's likely to flood, you may want to consider installing flood protection on your property. The Scottish Flood Forum provides advice and support for communities at risk of flooding.

Register to SEPA’s Floodline direct warning service to find out if you can receive Flood Alerts and/or Flood Warnings for your property. You will be given the quick dial number for the Flood Alert and/or Flood Warning area that relates to your registered property.

There is further information around being prepared at home on Fife Council’s website on the Ready at Home section.

You are eligible if you

• Use medical equipment reliant on electricity or water.
• Are blind or partially sighted.
• Are deaf or hard of hearing.
• Are of pensionable age.
• Have a disability.
• Live with children under five.
• Have a chronic illness.
• Have anxiety, depression or any mental health condition.
• Loss or impairment of smell.
• Need documents translated into another format or language.
• Temporarily need extra support.